Florida Child Welfare Case Manager Certification Practice Exam

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What is a strategy to defuse resistance in communication?

  1. Agreement with a twist

  2. Forcing agreement

  3. Providing unsolicited advice

  4. Assuming understanding

The correct answer is: Agreement with a twist

A strategy to defuse resistance in communication is to use agreement with a twist. By agreeing with the other person's perspective but adding a twist or new perspective, you can help them see things in a different light and potentially defuse their resistance to the conversation. This approach shows that you are listening and understanding their point of view while also offering a new perspective for them to consider. The other options, forcing agreement, providing unsolicited advice, and assuming understanding, all involve imposing your own ideas or opinions on the other person, which can lead to further resistance and conflict in the communication.

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