Florida Child Welfare Case Manager Certification Practice Exam

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Prepare for the Florida Child Welfare Case Manager Certification Exam with a comprehensive quiz featuring flashcards and multiple-choice questions. Equip yourself with crucial knowledge for success!

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Which of the following is NOT a type of communication skill?

Reflection
Reframe
Exemption handling
Silence

The correct answer is: Exemption handling

Communication skills are defined as the abilities to effectively express and exchange information with others. Reflection (A), reframing (B), and silence (D) are all examples of communication skills that involve actively engaging and responding to others in a conversation. Reflection involves repeating and summarizing what has been said to ensure understanding, reframing is used to adjust and clarify meaning, and silence can be used to reflect and allow for others to speak. In contrast, exemption handling (C) does not involve actively exchanging information and therefore is not considered a type of communication skill.