Florida Child Welfare Case Manager Certification Practice Exam

What is considered a counterproductive question?

1. Open-ended

2. Led

3. Why?

4. Indirect

The correct answer is: Led

A counterproductive question is typically one that leads the respondent to a specific answer or direction, rather than allowing for open and honest communication. In this context, a led question suggests a particular response by its phrasing, which can impede the natural flow of dialogue and may result in biased or incomplete information. For instance, when case managers engage with children and families in the child welfare system, their goal is to foster a trusting environment that encourages honest disclosures. If a question is led, it may limit the respondent's ability to express their true feelings or thoughts, thus skewing the information gathered and potentially impacting the assessment and support provided. In contrast, open-ended questions invite broader responses, while why questions can probe deeper but may also come off as confrontational or accusatory. Indirect questions can be used to soften inquiries but are not necessarily counterproductive unless they steer away from the main topic. Therefore, understanding the nuances of how questions can impact interaction is crucial for effective communication in child welfare case management.